Política de Privacidad

IDENTIFICATION OF THE ONLINE STORE OWNER

In compliance with the provisions of Article 10 of Law 34/2002 of July 11, on Information Society Services and Electronic Commerce (LSSICE), the User is informed of the following legal aspects:

Website identification: www.naturanimal.es

• Name: Madnimaltute SL
• Address: C/ San Mateo 26, 28004 Madrid
• Contact email:  info@naturanimal.es
• Telephone:   910935816
• Tax ID: B-19422096
• Country:  Spain

Applicable regulations

This electronic contract is entered into in compliance with Spanish law, specifically under the legal framework established by Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE) and Royal Legislative Decree 1/2007 of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users (TRLDCU). The electronic contract is presented to the consumer in Spanish. These General Terms and Conditions of Purchase may be saved and reproduced at any time by the User making a purchase using their internet browser's options and must be accepted before proceeding with payment for the products. Furthermore, the purchase confirmation email we send you will include a link to these General Terms and Conditions of Purchase.

Protection of personal data

In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), as well as in compliance with Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), the following information is provided regarding the processing of personal data through this website.

Data controller and recipients of the information

The personal data provided by the customer will be processed by Naturanimal (Madnimaltute SL), with registered office at C/ San Mateo 26, 28004 Madrid; CIF: B19422096; telephone: 910935816 and email address:  info@naturanimal.es

Purpose of processing the information

The information collected during the online purchase process is used to process, ship, and invoice the products purchased through this website. The data collected includes identifying information (name, surname, national identity document number, telephone number, address) as well as data related to the purchase process (billing information and payment method).

Accuracy of the information provided

All information provided by the Customer must be truthful and accurate. To this end, the Customer guarantees the authenticity of all data provided when completing the corresponding forms. Likewise, the Customer is responsible for keeping all information provided to Naturanimal up-to-date so that it reflects their current situation at all times. In any case, the Customer will be solely responsible for any false or inaccurate statements made and for any damages caused to Naturanimal or third parties as a result of the information provided. The Customer guarantees that they are the owner of the information provided during the purchase process or, failing that, that they have the express consent of the owner of the information. If there are any doubts about the authenticity of the data provided, Naturanimal may request the information strictly necessary to ensure that the sales process is completed with the utmost guarantees for both parties.

Use of the website by minors

Users may only enter into contracts if they are of legal age and/or have the legal capacity to enter into a contract. Otherwise, the responsibility for orders placed by minors will fall on the parents or legal guardians of the minor.

Basis that legitimizes the processing of data

The basis that legitimizes the processing of data is the execution of the contractual relationship between the parties.

Data retention

The information will be stored for the time necessary to manage the delivery of the goods, afterwards the information will be kept blocked for the period of limitation of legal actions and after this period it will be deleted.

Data recipients and international data transfers

The processing of information collected through this website does not involve international data transfer.

Naturanimal does not plan to disclose your personal data except in cases where:

• An administrative or judicial authority requires it of us in the exercise of its legally attributed powers
• There is a law that establishes it (Public Treasury, in cases of issuing invoices or purchases whose amount is equal to or greater than 3,000 euros)
• In the event of shipment of purchased products: Regarding the recipients of the information collected during the online purchase process, only the customer's identifying data (name, address, and telephone number) will be shared with the transport and logistics company for the delivery of the merchandise. Specifically, your name, surname, delivery address, and telephone number will be included on the shipped package. This last piece of information is included to allow the transport company to contact the recipient in order to facilitate the delivery process.

Exercise of rights

The Customer has the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected. The Customer may request the restriction of the processing of their data, in which case Naturanimal will only retain it for the exercise or defense of legal claims. In certain circumstances and for reasons related to their particular situation, the Customer may object to the processing of their data. In this case, Naturanimal will cease processing the data, except for legitimate reasons, or for the exercise or defense of possible legal claims.

Finally, we inform you of your right to data portability under the  GDPR , so that your data can be transferred to the data controller you specify. To exercise these rights, you can send an email to info@naturanimal.es or a letter to the following address: C/ San Mateo 26, 28004 Madrid, Spain.

Naturanimal Intellectual and Industrial Property.

Whether acting on its own behalf or as an assignee, it holds all intellectual and industrial property rights to its website, as well as the elements contained therein (including, but not limited to, images, sound, audio, video, software or texts; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by Naturanimal or its licensors.

All rights reserved. Pursuant to the provisions of Articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including making available, of all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, is expressly prohibited without the authorization of Naturanimal.

The USER agrees to respect the Intellectual and Industrial Property rights held by Naturanimal. The USER may view the website's content and even print, copy, and store it on their computer's hard drive or any other physical medium, provided that it is solely and exclusively for their personal and private use.

The USER must refrain from deleting, altering, circumventing or manipulating any protection device or security system that is installed on the Naturanimal pages.

Exclusion of warranties and liability

Naturanimal is not responsible, under any circumstances, for damages of any kind that may be caused, including but not limited to: errors or omissions in the content, lack of availability of the website or the transmission of viruses or malicious or harmful programs in the content, despite having adopted all the necessary technological measures to avoid it.

Social networks

Users can join Naturanimal's profiles on various social media platforms. By following any of these profiles, users agree to the terms of use and privacy policy of the corresponding social network.

By joining our page, you are giving us your consent to process the personal data published in your profile.

Users can access the social network's privacy policies at any time and configure their profiles to ensure their privacy.
Naturanimal accesses and processes the user's public information, especially their contact name. This data is used only within the social network itself and is not added to any database.

Regarding your rights of access, rectification, cancellation and opposition, which you have and which can be exercised before Naturanimal, in accordance with the LOPD, you should take into account the following nuances:

• Access:  This will be defined by the functionality of the Social Network and the ability to access information in user profiles.
• Rectification:  This right can only be exercised with respect to information under Naturanimal's control, such as deleting comments posted on the page itself. Normally, this right must be exercised with the social network.
• Cancellation and/or Opposition:  As in the previous case, it can only be satisfied in relation to information that is under the control of Naturanimal, for example, ceasing to be linked to the profile.

Naturanimal will carry out the following actions:

• Access to public profile information.
• Publication on the user's profile of all information already published on the Naturanimal page.
• Send personal and individual messages through the Social Network channels.
• Page status updates that will be posted to the user's profile.
• The user can always control their connections, delete content that is no longer of interest to them, and restrict who they share their connections with; to do this, they must access their privacy settings.

Publications

Once a user joins the Naturanimal page, they may post comments, links, images, photographs, or any other type of multimedia content supported by the social network. In all cases, the user must be the owner of the content, hold the copyright and intellectual property rights, or have the consent of any affected third parties. Any publication on the page—whether text, graphics, photographs, videos, etc.—that offends or is likely to offend morality, ethics, good taste, or decorum, and/or that infringes, violates, or breaches intellectual or industrial property rights, the right to one's image, or the law is expressly prohibited.

In these cases, Naturanimal reserves the right to immediately remove the content, and may request the permanent blocking of the user.

Naturanimal will not be responsible for content freely published by a user.

Users should be aware that their posts will be visible to other users, and therefore they are primarily responsible for their own privacy.
Images posted on the page will not be stored in any file by Naturanimal, but they will remain on the social network.

Contests and promotions

Naturanimal reserves the right to hold contests and promotions, in which users connected to its page may participate. The rules for each contest or promotion, when the social media platform is used, will be published on that platform. Naturanimal will always comply with the LSSICE (Spanish Law on Information Society Services and Electronic Commerce) and any other applicable regulations.

The Social Network does not sponsor, endorse or administer, in any way, any of our promotions, nor is it associated with any of them.

Advertising

Naturanimal will use the Social Network to advertise its products and services; in any case, if it decides to process your contact data to carry out direct commercial prospecting actions, it will always be in compliance with the legal requirements of the LOPD and the LSSI-CE.

Recommending the Naturanimal page to other users so that they too can enjoy promotions or stay informed about its activities will not be considered advertising.

Below is the link to the Social Network's privacy policy:

Facebook:  https://www.facebook.com/legal/terms
Twitter:  https://twitter.com/tos?lang=es
Google+:  https://www.google.com/policies/privacy/
LinkedIn:  http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv
Youtube:  https://www.youtube.com/static?gl=es&template=terms&hl=es

COOKIE POLICY

The User is informed that  this website uses cookies . Cookies are small text files that are placed on the User's computer browser to record their activity, sending an anonymous identifier that is stored on the computer.

Their purpose is to facilitate navigation, allowing, for example, access for previously registered users to areas, services, promotions, or contests reserved exclusively for them without having to register on each visit. They can also be used to measure audience size, traffic and navigation parameters, session duration, and/or monitor progress and the number of entries.

The cookies installed by this website may be session cookies or persistent cookies, and may be first-party or third-party cookies. Session cookies are automatically deleted when you close your browser, while persistent cookies can remain installed for a certain period of time. First-party cookies are those installed by Naturanimal, while third-party cookies are those installed by contracted service providers.

Naturanimal will endeavor at all times to establish appropriate mechanisms to obtain the User's consent for the installation of cookies that request it. However, it should be noted that, in accordance with the Law, it will be understood that (i) the User has given their consent if they modify their browser settings by disabling restrictions that prevent the entry of cookies and (ii) that said consent will not be necessary for the installation of those cookies that are strictly necessary for the provision of a service expressly requested by the User (through prior registration).

Analytical cookies

Analytical cookies collect statistics about user activity and website usage. The information gathered allows us to improve navigation and ensure the best user experience. They also allow us to know the number of pages visited, the browser used, the frequency or recurrence of visits, and other relevant data.

Users can opt out of tracking at any time using the opt-out mechanisms provided by the analytics tools or through their browser settings. The applications used to obtain this information are as follows:

Google Analytics.
Learn more:
https://support.google.com/analytics/answer/6004245

Remarketing cookies (retargeting)

Remarketing or retargeting cookies are those that, controlled by third parties, manage advertising spaces on third-party websites, whether or not they are affiliated with Naturanimal.

In this way, users who have visited any of Naturanimal's websites may see advertising from it that may be of interest to them on these third-party websites.

Naturanimal newsletter and club form

When the user accepts and selects the box to register for our NATURANIMAL club, they are agreeing to the processing of their data. Legal Notice drafted following the: Spanish Website Legal Notice Template NEWSLETTER In accordance with Organic Law 15/1999, of December 13, on the Protection of Personal Data and Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, we inform you that the data requested in the form is voluntary except for those fields marked as mandatory. All data will be stored on Mailchimp, an online marketing platform (the “  Services  ”) operated by The Rocket Science Group LLC, a company based in the State of Georgia in the United States. The user may exercise their rights of access, rectification, cancellation, and opposition with Naturanimal at the company's address indicated above.

The services allow Naturanimal to: send and manage email campaigns and publish ads. See legal policy:  https://mailchimp.com/legal/privacy/ .

Right of exclusion

Naturanimal reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own discretion or at the request of a third party, to those users who fail to comply with these General Terms of Use.

General information about naturanimal

Naturanimal will pursue any breach of these conditions as well as any misuse of its portal by exercising all civil and criminal actions that may correspond to it under the law.

Modification of these conditions and duration

Naturanimal may modify these terms and conditions at any time, and such modifications will be duly published as they appear here. The validity of these terms and conditions will depend on their publication and will remain in effect until they are modified by subsequent terms and conditions.

Modification of the Naturanimal terms of use

The right is reserved to develop or update the Legal Notice at any time, so the user should read it periodically.

Applicable law and jurisdiction

The relationship between Naturanimal and the USER will be governed by current Spanish legislation and any dispute will be submitted to the Courts and Tribunals of the city of MADRID.

Incident reporting

In cases where you believe that your data protection rights have been violated during the processing of your data by Naturanimal, especially when you have not obtained satisfaction in the exercise of your rights, we inform you that you can file a complaint with the competent Data Protection Supervisory Authority (Spanish Data Protection Agency).

Applicable law and jurisdiction

These General Terms and Conditions are governed by Spanish law. The parties submit to the jurisdiction of the courts of the User's domicile for the resolution of any disputes that may arise.

Online dispute resolution platform

The European Commission provides an online dispute resolution platform, available at the following link:  https://ec.europa.eu/consumers/odr/ . Consumers can submit their complaints through this platform.